Terms & Conditions

GENERAL DESCRIPTION

mkhastrovastumlm.com is an internet-based portal available via the World Wide Web, application, and other electronic mediums. It provides astrological content, reports, data, and consultations through telephone, video, and email (hereinafter referred to as “Content”). The Website offers both “Free Services” and “Paid Services” (collectively referred to as “Services”). Free Services are accessible without membership, but accessing personalized astrological services, additional Content, and Paid Services requires registration as a member on the portal. By registering for Paid Services, a member agrees to:
  • Provide current, complete, and accurate information as prompted by the Website.
  • Maintain and update the information to keep it current and complete.

    • REGISTRATION AND ELIGIBILITY

  • By using mkhastrovastumlm.com, you agree that you are over the age of 18 years and are legally allowed to enter into a binding contract under Indian Contract Act, 1872. The Website is not responsible for misuse by any person, including minors, using the services. However, questions related to minors in your family are allowed as per the outlined terms and conditions.
  • To avail of the services, you must register as a Member on the Website by providing accurate, current, and complete information. All information provided during registration and any updates thereto are referred to as “Registration Data.”
  • An account can be created using your phone number and password (OTP), or other login IDs such as Facebook, Gmail, or any valid email ID.
  • You must protect the confidentiality of your passwords and other registration information. You are responsible for all activities under your account. The Website is not liable for any loss or damage arising from your failure to maintain confidentiality.
  • Notify the Website immediately if you become aware of any unauthorized use of your account or any breach of security. Log out from your account at the end of each session.

    • Account Restrictions

  • Use of another User’s account information for availing services is prohibited.
  • The right to use the Website is personal to you and not transferable to any other person or entity.
  • The Website can suspend or terminate your account if the provided information is inaccurate, incomplete, untrue, or not current.

    • BREACH AND TERMINATION

    Modification or Discontinuation of Services:
  • The Website may modify, discontinue, change, or alter the services ordered or the User’s account without prior notice or reason.
  • Immediate Cancellation: Violation of any conditions mentioned in the Terms of Usage may lead to the immediate cancellation of the User’s registration.

    • Termination Conditions:
  • The Website reserves the right to terminate the User’s account and take immediate action if:
  • The Website cannot verify or authenticate the Registration Data or any other relevant information provided by the User.
  • The User’s actions may cause legal liability for the Website, other Users, or any service provider linked with the Website.
  • The User has provided false or misleading Registration Data, interfered with other Users or the administration of services, or violated the Website’s privacy policy.

    • DELIVERY, CANCELLATION AND REFUND

  • No refund shall be processed on the order of any reports under any circumstances if the order has reached the “processing” (Assigned to an Astrologer) stage. The risk and liability of placing order in a haste and careless manner totally lies with the User and the Website is not responsible for any refund once the processing stage has started.
  • No refund shall be processed once the Order has been placed and executed. However, if the User intends to cancel a successfully placed order before execution, the User is required to contact the customer care team within 1 (one) hour of making the payment, whereafter it is totally at the discretion of the Website whether to issue refund.
  • Any technical delay or glitch reported in the Website during the processing of the request which includes generating reports by the service provider i.e. Astrologer shall not be eligible for claiming refund. The User agrees that the timelines are approximate and all essential steps would be taken to adhere to the timelines as displayed.
  • No refund shall be processed for the reason that in-correct information or data has been provided by You. The User agrees to be careful while providing any information to the Website and must re-check the information filled before clicking on “Submit”. The User can request for change in the in-correct information or data entered provided, the request for such change has been made with the customer care within 1 (one hour) of execution of the service rendered by the service provider.
  • No refund shall be processed for return of any damaged product. The User undertakes and agrees that by ordering any product as displayed on the Website, the Registered User shall be fully responsible for any damaged caused to the product, post its delivery. For orders made via “Cash on Delivery” method of payment, the User shall be charged for the cost of the product as displayed by the Website and the shipping/custom/courier charges as applicable, if the product is returned.
  • Refund on pro-rata basis may be considered for any delay in the activation of the subscription services and any damage that may be caused to the product while in transit shall be dealt by the Website and its agencies. On successful verification, if refund is required, it will be made within 10 business days.
  • You agree that the display picture for the products listed for purchase by the User are for reference purpose only and the Website will try to deliver the product ordered in an as-is condition as displayed on the Website. The User is advised to exercise discretion in such case and no refund shall be issued on such grounds.
  • The services offered and the products sold are strictly not meant to replace any philosophical, emotional or medical treatment. The Website holds no responsibility or liability about the reality or reliability of the astrological effects on the human physiology, by the gems represented and sold on the Website. The placing of order for buying such products or taking the services is solely on the discretion and will of the User and the Website does not have any responsibility upon the products sold. The User is advised to exercise discretion in such case and no refund shall be issued on such grounds.
  • No refund shall be processed for providing a wrong contact number for the purpose of availing the “Call with Astrologer” feature. The User once opted for this feature is advised to keep the Contact Number in full coverage area and must answer the call when received. No refund shall be processed for any call which gets connected.
  • The refunds, if any, shall be processed after deduction of the transaction charges levied by the Bank and/or the Payment Gateway, to & fro cost of the shipping and/or courier charges (With regard to purchase of a product listed on the Website), customs duty (if levied) and/or any other charges that may have been incurred by the Website during processing and/or delivering the service, as applicable.
  • In case the Website or Payment gateway’s webpage, that is linked to the Website, is experiencing any server related issues like ‘slow down’ or ‘failure’ or ‘session timeout’, the User shall, before initiating the second payment, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:
  • In case the Bank Account appears to be debited, ensure that you do not make the payment twice and immediately thereafter contact the Website via customer care to confirm payment.
  • In case the Bank Account is not debited, the User may initiate a fresh transaction to make payment.
  • However, refund for multiple payment, if any, even after the above precaution against the same order shall be refunded in full without deduction of the transaction charges as mentioned above. The Website shall only retain the cost of one single order as intended to be placed by the User.
  • If there are orders that the Website is unable to accept and must cancel, the Website at its sole discretion, reserves the right to refuse or cancel any order for any reason whatsoever. Some situations may result in the order being cancelled and include, without limitation, non-availability of the service, inaccuracy, error in pricing information or other problems as identified. If the User’s order is cancelled after charges being paid against the said service, the said amount paid for booking shall be refunded.
  • By requesting for refund, user is agreeing to provide mkhastrovastumlm.com quality audit team permission to access the chat/call recording of the consultation for which refund has been requested, in order to determine whether the case is eligible for refund or not.
  • Our website quality audit team, at best effort basis, provide partial/full refunds to the users whenever consultant’s quality parameters are not satisfied. It can take upto 72 hours to analyze and refund the amount back to the wallet
  • Note: All refunds will be credited to user’s wallet.
  • Refunds will only be considered in the following cases:
  • Network issue due to which chat/call was affected in between or there was a weak signal, background noise, inaudible consultant etc. during the video/normal call sessions
  • Consultant is unable to respond fluently in the language mentioned in their profile
  • Consultant is taking inordinately long enough to respond back to the user
  • Consultant has responded back in irrelevant or inappropriate response to the query asked by the user
  • Please Note: No refund will be given in case of lack of accuracy of any consultation. We takes no responsibility for factual accuracy on any consultations.
  • No physical product is shipped outside India. Astromall products which require physical delivery are only deliverable within India.

    • BANK ACCOUNT INFORMATION

    The User is under an obligation to provide his banking information as and when required. For that purpose, the obligation of the User are:
  • The User agrees that the debit/credit card details provided by him/ her for use of the aforesaid Service(s) must be correct and accurate and that the User shall not use a debit/ credit card, that is not lawfully owned by him/ her or the use of which is not authorized by the lawful owner thereof. The User further agrees and undertakes to provide correct and valid debit/credit card details.
  • The User may pay the fees required, to mkhastrovastumlm.com by using a debit/credit card or through online banking account. The User warrants, agrees and confirms that when he/ she initiates a payment transaction and/or issues an online payment instruction and provides his/ her card / bank details:
  • The User is fully and lawfully entitled to use such credit / debit card, bank account for such transactions;
  • The User is responsible to ensure that the card/ bank account details provided by him/ her are accurate;
  • The User is responsible to ensure sufficient credit is available on the nominated card/ bank account at the time of making the payment to permit the payment of the dues payable or the bill(s) selected by the User inclusive of the applicable Fee.
  • The User further agrees that if any part of these Terms of Usage are determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth herein, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms of Usage shall continue in effect.

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